Question 1

What is digital accessibility?

Accepted Answer

It means designing websites, apps and content so that as many people as possible can use them independently, including with assistive technologies.

Question 2

What is WCAG?

Accepted Answer

The Web Content Accessibility Guidelines are the W3C's international guidelines on web content accessibility. Version 2.2 includes success criteria at three levels: A, AA and AAA.

Question 3

Who uses accessible websites?

Accepted Answer

People who are blind or have low vision, Deaf people, people with motor or cognitive disabilities, older people — and anyone in a difficult situation, such as poor lighting, one free hand or a slow connection.

Question 4

Is an accessibility overlay or widget enough?

Accepted Answer

No. Overlays do not remove barriers in code and content, and sometimes make assistive technologies harder to use. Real accessibility requires fixes in the service itself.

Question 5

What does a WCAG audit cover?

Accepted Answer

An evaluation of a selected sample of views and processes against WCAG 2.2 level AA criteria: automated tests, expert manual testing, keyboard navigation, screen reader testing, contrast and reflow. The result is a report listing the barriers, their priorities and recommendations.

Question 6

What does a professional audit cost?

Accepted Answer

The price depends on the number of unique templates, key user journeys and the scope of testing. On the “Order an audit” page you will find the START, STANDARD, PRO and ENTERPRISE packages and an indicative calculator — we confirm the final quote after a conversation.

Question 7

Does the START audit confirm WCAG compliance?

Accepted Answer

No. START is an initial review: it combines an automated scan with selected expert checks on a few representative views. It shows the most important barriers and the direction for fixes, but a compliance statement requires a more thorough audit — STANDARD or PRO.

Question 8

Is an automated tool enough for an audit?

Accepted Answer

Automated tools detect only some of the issues — usually around a third. Keyboard operation, focus order, clarity of content or screen reader behaviour cannot be assessed without manual testing, which is why we combine both methods.

Question 9

Does the price include code fixes?

Accepted Answer

The audit price covers the diagnosis, report and recommendations. Fixes are implemented by your team or contractor — we can support them with the “Developer support” add-on by advising on solutions and reviewing component code.

Question 10

Do you offer a re-check of the website?

Accepted Answer

Yes. A retest is part of the PRO package (1 round) and can be added to STANDARD. We check the implemented fixes and confirm which barriers have been removed. For frequently updated websites we recommend ongoing monitoring.

Question 11

How long does an accessibility audit take?

Accepted Answer

It depends on the number of templates, journeys and test methods. The offer includes an exact timeline of stages, which starts once we receive the materials and access we need.

Question 12

Will my website conform to WCAG after the audit?

Accepted Answer

An audit diagnoses the state of your service within the tested scope and shows what to fix. Conformance depends on implementing and verifying the fixes, which is why we offer a retest. We do not issue automatic conformance certificates.

Question 13

Do you need access to a test environment?

Accepted Answer

If the review covers processes behind sign-in — yes. You share test accounts through a secure channel rather than a regular message, and we never copy production data into the report.

Question 14

Do you test mobile apps and PDF documents?

Accepted Answer

Yes, if they are in scope. Native apps, documents and media need separate test scenarios, so we quote them individually.

Question 15

How is the START package different from a full audit?

Accepted Answer

START is an initial review of a limited, explicitly defined part of your service. It helps set priorities, but it is not a full conformance audit.

Question 16

Do you issue a WCAG conformance certificate?

Accepted Answer

We do not issue automatic certificates or “100% WCAG” badges. The report describes the state of your service within the tested scope and on a given date, and a retest confirms whether fixes work.

Question 17

Are training sessions held online?

Accepted Answer

We run training online, on-site and in hybrid form. Each event description states the format, the number of places and accessibility information about the session.

Question 18

How many people can take part in in-house training?

Accepted Answer

We match the number of participants to the format. Hands-on workshops run in smaller groups, and for a larger team we suggest several sessions.

Question 19

Will I get a certificate?

Accepted Answer

We issue a certificate of attendance once the training conditions are met, e.g. attendance. It confirms participation and the programme, but it is not a WCAG conformance certificate for a website.

Question 20

Can the training take place at our office?

Accepted Answer

Yes. We run in-house training at your premises or online; the offer takes into account room, equipment and venue accessibility requirements.

Question 21

How do I share accessibility needs?

Accepted Answer

The sign-up form has an optional field for your needs. We do not ask for a diagnosis — just tell us what will make it easier for you to take part.

Question 22

Do you run closed training for companies?

Accepted Answer

Yes. Based on your brief we prepare a programme, propose trainers, dates and an on-site or online option, and then present a quote.

Question 23

Does a training certificate confirm a website's WCAG conformance?

Accepted Answer

No. A certificate of attendance confirms completing a training or course, but it is not a conformance certificate for an audited website.

Question 24

Is my place secured once I send the registration form?

Accepted Answer

Not yet. The form passes your request to the organiser and immediately sends an email confirming that we have received it. We will confirm your place in a separate message after checking availability.

Question 25

When is my place guaranteed?

Accepted Answer

A free registration is confirmed as soon as you submit the form. For a paid ticket the places are held while you pay, and we send the confirmation and ticket once the payment is booked.

Question 26

What if I am registering more than one person?

Accepted Answer

Choose the number of places (up to five per registration). Enter the other people’s details right away or just their e-mail — we will invite them to complete their details. For a larger group, write to us.

Question 27

Can I ask for the event to be adapted?

Accepted Answer

Yes. Describe in the form what would make taking part easier — e.g. captions, materials in advance or breaks. We never ask for a diagnosis; just tell us what you need.

Question 28

How do I get an invoice?

Accepted Answer

Tick “I need an invoice” and enter the buyer’s details. We issue the invoice once the payment is booked and send it by e-mail.

Question 29

Can I cancel my participation?

Accepted Answer

Yes. Cancellation and any refund rules are described for each event. If you cannot attend, write to us as early as possible.

Question 30

What happens if an event is postponed?

Accepted Answer

We will inform you by e-mail and offer a new date, a transfer of your registration or a refund — in line with the event's rules.

Question 31

Can I report an accessibility problem?

Accepted Answer

Yes. Reporting an accessibility barrier does not require an account — choose “Accessibility barrier report” as the topic in the contact form and your report will go to a dedicated queue.

Question 32

How do I join the foundation or become a partner?

Accepted Answer

Write to us via the contact form, choosing the topic “Collaboration / partnership” or “Volunteering”. We will get back to you to agree how we can work together.

Question 33

How do I join the team or become a partner?

Accepted Answer

Write to us via the contact form, choosing the topic “Collaboration / partnership” or “Volunteering”. We will get back to you to agree how we can work together.

Question 34

Do you charge for the first call?

Accepted Answer

No. The first consultation is free — we learn about your needs, scope and timeline, and then suggest the next step: an audit, training or a short consultation.

Question 35

Do you work with organisations from all over Poland?

Accepted Answer

Yes. We run audits, consultations and most training remotely, so we work with organisations across the country. On-site meetings and workshops are arranged individually.

Question 36

Can I report an accessibility problem on someone else’s website?

Accepted Answer

Yes. Choose the “Accessibility barrier report” topic in the form, enter the page address and describe the problem. We will help assess the barrier and advise how to report it effectively to the site owner.

Question 37

How quickly do you reply to messages?

Accepted Answer

We aim to reply within two working days. Accessibility barrier reports go to a separate queue.

Accessibility

Questions and answers.

Accessibility in general

Audits

Training and events

Registration

Contact and partnership

Didn't find an answer?